Privacy Policy for KnowLens.ai

2. Personal Data We Collect

Depending on your usage, KnowLens.ai may collect:

• Account data: email, display name, profile image, authentication provider identifiers, and account creation timestamps.
• Content data: prompts, uploaded files, URLs, source text, generated drafts, and selected styles.
• Project and activity data: project titles, generation history, likes, view interactions, and feedback tickets.
• Billing data: plan tier, subscription status, renewal cycle, invoice references, and credit ledger events. Card numbers are processed by payment providers and are not stored directly by KnowLens.ai.
• Technical and diagnostic data: IP-derived region, browser type, device type, crash logs, request metadata, and anti-abuse signals.

3. Sources of Data

• Information you provide directly when registering, purchasing, or using generation tools.
• Signals automatically collected when you browse pages or interact with the product.
• Data returned by integrated services such as authentication providers and payment processors.
• Support data submitted through contact forms, feedback tickets, or account requests.

4. Why We Process Data

• To provide and operate KnowLens.ai features, including generation and export workflows.
• To authenticate users, maintain account security, and prevent unauthorized access.
• To manage subscriptions, grant credits, process billing status, and provide receipts.
• To improve reliability and model quality, including debugging and performance optimization.
• To detect fraud, enforce policies, and protect platform integrity.
• To communicate service notices, legal updates, and support responses.

5. Legal Bases for Processing

Where applicable data protection law requires a legal basis, KnowLens.ai relies on one or more of the following: performance of a contract, legitimate interests, legal obligations, and consent where required. Legitimate interests include service security, product quality improvements, abuse prevention, and maintaining stable operations.

6. Cookies and Similar Technologies

KnowLens.ai uses cookies, local storage, and similar technologies to support login sessions, language preferences, anti-fraud checks, and analytics. Some cookies are strictly necessary for core site operation. You may manage cookie preferences in your browser, but disabling required cookies may break authentication and generation flows.

7. How We Share Data

KnowLens.ai does not sell personal data. Data may be shared only when required to operate the service or comply with law, including with:

• Cloud hosting and delivery providers.
• Authentication partners.
• Payment and billing processors.
• Monitoring and security tooling providers.
• Authorities where legal disclosure is required.

Service providers are expected to process data under contractual or policy controls consistent with their role.

8. International Data Transfers

KnowLens.ai may use vendors and infrastructure operating in multiple countries. When personal data is transferred internationally, KnowLens.ai applies reasonable safeguards such as contractual commitments and technical protections appropriate to the transfer context.

9. Data Retention

Retention periods vary by data type and purpose. Account records are retained while your account is active and for a limited period afterward for legal compliance and security purposes. Billing and transaction records may be retained longer to satisfy accounting, tax, and dispute obligations. Diagnostic logs and anti-abuse records are retained for operational security windows.

When data is no longer required, KnowLens.ai deletes or de-identifies it within reasonable operational limits.

10. Security Safeguards

KnowLens.ai uses layered safeguards including transport encryption, access controls, least-privilege permissions, logging, abuse monitoring, and service hardening. No internet service is fully immune from risk. If a material incident affecting personal data occurs, KnowLens.ai will investigate, mitigate, and provide required notifications under applicable law.

11. Your Privacy Rights

Depending on your location, you may have rights to access, correct, export, delete, or restrict use of your personal data, and to object to certain processing. You may also have rights related to automated decision-making and data portability.

To exercise these rights, submit a request throughContactand include sufficient details for identity verification. KnowLens.ai may request additional verification before processing sensitive requests.

12. Children's Privacy

KnowLens.ai is not intended for children under the age required by local law to consent independently to data processing. If KnowLens.ai learns that personal data was collected from a child in violation of applicable law, KnowLens.ai will take reasonable steps to remove that data.

13. Third-party Links and Services

KnowLens.ai may include links to third-party pages or services. Their privacy practices are governed by their own policies. Please review those policies directly before submitting personal data on external sites.

14. Changes to This Policy

KnowLens.ai may revise this Privacy Policy to reflect product updates, legal requirements, or operational changes. Updated versions become effective on posting unless a later date is specified. Material changes may be highlighted in-app or on relevant site pages.

15. Contact and Requests

For privacy questions, rights requests, or data concerns, please useContactand include your account email and request scope so KnowLens.ai can respond efficiently.